Payment Policy
Effective Date: May 2026
This Payment Policy describes the payment methods accepted by RememPaws and explains how transactions are processed and protected on our website.
By placing an order through our website, customers agree to the terms described below.
1. Accepted Payment Methods
We currently accept secure payments through the following methods:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- PayPal
Available payment options may vary depending on customer location and checkout availability.
All payments must be completed in full before orders are processed or shipped.
2. Payment Security
Protecting customer payment information is extremely important to us.
All transactions are processed using secure encryption technology through trusted third-party payment processors.
RememPaws does not store complete credit card numbers or sensitive payment credentials on our servers.
Payment providers may conduct additional verification checks to reduce fraud and unauthorized transactions.
3. Currency and Pricing
All prices displayed on the website are shown in the currency indicated at checkout.
Customers are responsible for any:
- Currency conversion fees
- International transaction fees
- Bank processing fees
Prices are subject to change without prior notice.
However, confirmed orders will not be affected by later pricing changes.
4. Payment Authorization
If a payment is declined or flagged by the payment provider, the order may be delayed, canceled, or held for verification.
Customers may be asked to provide additional information to confirm payment authorization.
We reserve the right to refuse transactions suspected of:
- Fraudulent activity
- Unauthorized payment use
- Reseller abuse
- Violations of our policies
5. Order Confirmation
After successful payment, customers will receive an order confirmation email.
If confirmation is not received within 24 hours, customers should contact us at:
Customers are responsible for ensuring the email address provided during checkout is accurate.
6. Chargebacks and Disputes
Customers are encouraged to contact us directly before opening a payment dispute or chargeback.
We aim to resolve all issues fairly and promptly.
Fraudulent or abusive chargebacks may result in:
- Order cancellation
- Account restrictions
- Refusal of future transactions
We reserve the right to submit transaction records, shipment confirmation, tracking data, and customer communication history to payment providers during dispute investigations.
7. Taxes and Duties
Applicable taxes may be calculated during checkout depending on shipping location and legal requirements.
International customers may also be responsible for customs duties, import taxes, or additional local fees imposed by their country.
8. Contact Information
For billing or payment questions, please contact:
RememPaws Customer Support
Email: info@remempaws.com